1. Overview
VLADIMIR GARBALÎ provides custom post-production services (video editing, color grading, photo retouching and related work). Because each project is custom work produced to a client's brief, standard "right of withdrawal" rules for digital goods do not automatically apply. This policy explains when you can cancel and when a refund is available.
2. Cancellation before work begins
- You may cancel a project for a full refund of any deposit paid, as long as no substantial work has begun and no costs have been incurred on your behalf.
- If a deposit was held to reserve a slot, the deposit is refundable if cancellation is received at least 7 days before the reserved start date.
3. Cancellation after work has begun
- If work has begun and you cancel, you are responsible for payment for the work completed and any costs incurred up to the cancellation date, at the agreed rates.
- Any unused portion of an advance payment, beyond work completed, will be refunded.
4. Quality-related issues
If you believe the delivered work does not meet the agreed brief, please contact us within 14 days of delivery. We will:
- Review your feedback against the agreed scope, and
- Re-do or correct the affected work at no additional cost where the deviation is due to an error on our part.
5. When refunds are not available
- Deliverables that have been completed according to the agreed brief and accepted by the client are non-refundable.
- Work delivered and subsequently modified or used by the client is considered accepted.
- Refunds are not available for dissatisfaction with creative choices that were reviewed and approved during the process.
- Refunds are not available for delays caused by the client's late or incomplete feedback or source material.
6. How refunds are processed
Approved refunds are processed to the original payment method within 14 business days of approval. Where a refund is due, we will confirm the amount and timing by email.
7. Dispute resolution
We aim to resolve all issues fairly. Please contact us first at jiri.kaluha@gmail.com with your order details and feedback. If we cannot resolve the matter within 30 days, the dispute will be handled in accordance with the laws of the Republic of Moldova and the courts of Chișinău. This refund policy forms part of our Terms & Conditions.
8. Contact
For any refund or cancellation request: jiri.kaluha@gmail.com or VLADIMIR GARBALÎ, Strada Petricani 86, MD-2059 Chișinău, Moldova.